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Sharekhan — sharekhan lost my important documents

Address:Dakshina Kannada, Karnataka, 575001

In december 2017, i had resubmitted my documents with sharekhan mangalore branch for change of bank account and address proof also submitted the kyc. This includes bank cheque and passport copies. Its been 5 months and the updating is not done. When contacted the branch they told me that i have to resubmit all documents again since they are not able to track it. They have lost my important documents. I am losing on my dividends for their mistake. Kindly help me.
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Sharekhan customer support has been notified about the posted complaint.
Verified Support
May 10, 2018
Sharekhan Customer Care's response Hi Lolita, we'll surely help you with this. Please share your contact number and customer Id with us and we'll surely connect with you.
May 16, 2018
Updated by Lolita D'Souza Hi my number is +[protected]
Verified Support
May 17, 2018
Sharekhan Customer Care's response Hi Lolita! Request you to share your contact number via message and we'll connect to assist you further.
May 27, 2018
Updated by Lolita D'Souza Hi team, I already sent you my number via message, Which other way you want me do it. Please elaborate .
Jun 18, 2018
Updated by Lolita D'Souza Hello,
I have not yet received any communication nor any call from you, How can you mark my complaint as resolved.?
Since you are not interested to contact me at the number I already shared with you, kindly share your number atleast i will make the effort to contact you??
Jun 21, 2018
Updated by Lolita D'Souza Hello team Sharekhan,

I have not yet received any communication nor any call from you,
Since you are not interested to contact me at the number I already shared with you, kindly share your number at least i will make the effort to contact you?
Complaint comments 
1 Comment

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Comments

HI
Kindly share me your contact details and the name of the contact person whom i can speak about this escalation.
I am out of india right now.
Reply
Sharekhan Customer Care's response, May 14, 2018
Verified Support
Hi Lolita, as requested earlier, we'll need your contact number as without which we would be unable to get in touch with you.
Lolita D'Souza's [Complaint's author] reply, May 27, 2018
Hi my number is +34607076211
Lolita D'Souza's [Complaint's author] reply, Jun 18, 2018
Hello ...
I have already sent my contact number thru message on 27th May 2018, Still I havent recieved any call from sharekhan. What is the issue now?

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