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[Resolved]  Sharekhan — trading account suspended for nre-pis account# 1283280

My trading account was suspended due to non-payment of dp dues.
For more than 5 yrs + the dp payment was set up as direct payment to sharekhan. I do not understand what happened to the direct payment set up. Sharekhan did not notify me that my trading account would be suspended or did they inform me that
Direct payment for dp maintenance was an issue.
Complaint marked as Resolved Mar 20, 2020

Complaint Status

[Feb 12, 2020] Sharekhan customer support has been notified about the posted complaint.
Verified Support
Sharekhan Customer Care's response Feb 13, 2020
This is definitely not the experience we want our customers to have, Kristina. We have made a note of your details and will soon arrange a call back to address your concerns and assist you with it.
Verified Support
Sharekhan Customer Care's response Feb 18, 2020
Hi, we have received an update from the team that your trading account has been activated. Also, you will be sharing your bank statement for your concern related to DP AMC dues that has been debited from your bank account. Do let us know if you need any other assistance.
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    +91 22 3970 7500 (Customer Service)
    +91 22 6115 1111 (Customer Service)
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    Sharekhan Address
    Lodha iThink Techno Campus, 10th Floor, Beta Building, Kanjurmarg (East), Mumbai, Maharashtra, India - 400042