[Resolved]  Sharekhan — transfer dp account and closing trading and dp account

Apr 06, 2019

Updated by shharad Hi, I got a call and they have asked some information and permission.I did grant it in writing.They asked me to wait for 3-4 working day.Today again, I got email that -Dear Customer,

Client’s Name :SHARAD KUMAR
Customer Id :1532712

We would like to inform you that we have come across the below mentioned discrepancy(ies) while processing
your TRADING CUM DP CLOSURE request.

Request you to resubmit the request by following the instructions
provided in the solution box to help us complete the account closing process.

Request details
Customer ID 1532712
Client Beneficiary No. (DP) IN[protected]
Product(s) Closure EQUITY

Sr. No. Discrepancies Solutions
1 Holding exists in the DP account Fill in the target DP details on closure form and resubmit it.
2 1st Holder signature on the closure form does not match with our records Submit a fresh closure form along with the 1st holders signature that matches with our records or submit a change signature request form

++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Here was my reply :
Hi Team,
I am tired to listening same excuse again and again.I did provided CMR copy 2 times for closing this account.
I have serious doubt about functioning of Sharaekhan.

My question is - when I already provided CMR and even granted to fill application after my sign.you are ignoring it.
you destroy your record, mine signature is good enough and it is matching.It will not match untill you change your mind.
You visit our home and take signature I went fifth time to your branch with identity card.Still you have problem.
did ever you care about opening a account and verified this signature.
I have verified it with account opening form and it is matching with teriff sheet signature.
I am thinking - I must file a complain in consumer court and find a solution of this inefficient signature.I am not sure - how many customer is affecting like this.
When myself is signing and you are telling 4th time, it is not matching.so, there is no way - I can change signature and you can accept this.
So, what is solution?
you will ask me to change sign.I will do same sign.It will fill your ego only.but not fulfill any purpose.
I talked with Heena, swathi and one more representative.
'If this is ur attitude, please function from head quarter Mumbai only and don't expect to get support or business for PAN India.

I am sorry !!!

---Someone can help to get my close account close.since I am not sure, If I don;t close this - it may get misued.--

Apr 10, 2019

Updated by shharad Team Sharekhan
1:04 PM (1 hour ago)
to me
I got confirmation from sharekhan before an hour after follow up.Now, I hope this will be closed----

Dear Mr. Kumar,

We would like to inform you that your account closing cum transfer is forwarded to the RTA as scrips are in lock in period. Once the request is processed and units are transferred, your account will be closed. Request your kind cooperation till then

Apr 16, 2019

Updated by shharad Yesterday again got this email..Please decide what a service :
Dear Customer,

Client’s Name :SHARAD KUMAR
Customer Id :1532712

We would like to inform you that we have come across the below mentioned discrepancy(ies) while processing
your TRADING CUM DP CLOSURE request.

Request you to resubmit the request by following the instructions
provided in the solution box to help us complete the account closing process.

Request details
Customer ID 1532712
Client Beneficiary No. (DP) xxxxxxxxx
Product(s) Closure EQUITY

Sr. No. Discrepancies Solutions
1 Closure Request Improper N.A.

Request you to contact your servicing branch to complete the above formalities.

Feel free to write to [protected]@sharekhan.comin case of further clarifications.

Assuring you the best of services at all times!

Warm Regards,
Team Sharekhan

Apr 16, 2019

Updated by shharad My closure request is like in loop..

Apr 25, 2019

Updated by shharad Yes, I have 14k ELSS MF in demat mode.I have been said that transfer process in process and once it is done.We will close account.I am waiting for same and have no problem to wait for even 1 month.If AC is closed.I am fine, thank you.

Aug 29, 2019

Updated by shharad Hi All,
Now3-4 month gone and I thoght to close my free holding to ELSS.Now, since account is locked then I did follow up from last 2 weeks.They have said that- you need to submit FATCA form.I did submit 2 weeks before and it got updated.when again called today, they said - still account is lock, please submit account activation form.
Again i need to visit branch and do.

Are you not agree with me that sharekhan service is not up to mark or better than their peer?
in this digital era? you cannot force client to visit physically many times just for non productive work?
please advise, thank you.
--- anyway i will visit and submit filled form today..then i have been advised that it will tak 4-5 working day.

Sep 12, 2019

Updated by shharad Yes, plese do the needful.

Sep 18, 2019

Updated by shharad Dear Sharekhan,
I have visited your KPHB, sharekhan branch and even KPHB branch sharekhan had a discussion with Prasath, my CRE and they have given reactivation form.WE filled and signed it.

after a week today, I have recieved message that request for re-activation is rejetced.please call customer care.
I did call customer care and she said - it is rejected beacise reactivation form filled by you is in OLD format.
We need you to fill and submit in new format.I wonder, your representative in branch is not aware of this process.

Please help me in paying you demat charge due to me, redeem MF holding in ur demat and close this account.
I hope, before march 2020, sharekhan will surely resolve this and I will have no further liability.Thank you.