[Resolved]  Sharekhan — Use less service, physical share not converted for an year

Hello team,

I opened up my sharekhan account on july 2019, to convert my physical shares into virtual \ digital shares, by Tariq khan ( who sits in paschim vihar branch from there sales team), he took 12000 cheque from me on the pretext that the amount will be in Sharekhan account and can be reversed my saving bank account anytime, however, since my intention of opening the demat account is only to convert the shares, and not trading as, I was 75 year old and do not want to see my self into unnecessary hassles, however, in place of opening up a nominal account of just 499/- which was free for the very first year, he took the cheque of 12000/- for me by misleading me and also took the physical share certificate, he informed me that the conversion will take almost a month, I waited till sep 2019 and from sep 2019 till Aug of 2020, i called him multiple times to check the status of the physical share conversion, which i got to know in Aug 2020, that he did not even converted any, he returned the share certificates to me shamelessly. Telling me that operational challenges in doing so.
In fact he also open up 2000/- mutual fund on my behalf for which the money will be debted from my sharekhan account, Note : he never link my bank account with my sharekhan account, the amount for the mutual fund deducted only thrice, since, the account only hold money equal to three months only and after the third month all the ECS dishonored because of insufficient balance in my account.
I never got a call from sharekhan informing me the status of my account, or for the dishonored ECS, or for my physical share conversion, this is a perfect example of cheap customer service

I m looking for legal action