[Resolved]  Sharekhan — without consent of mine they changed my account plan and reduction of brokerage charge not given as stated

Sir,

I have raised request on 4th dec 2017 with sharekhan regarding reduction in brokerage charges and to provide zero annual maintenance account charges.

After much follow up, they proposed me with new brokerage charges and account plan. Last week on 2nd jan 2018. I saw they already charged me annual maintenance charges of approx 450. Without my consent. Also, there has been no email intimation or message about same.

They keep in dark, there response and service are not upto mark. With no response and keeping me in dark its has been caused mental trauma and harassment by them.

Request your help to resolve the dispute and compensation towards mental trauma and inconvenience caused for same.

Thanking you

Regards,
Vipul keniya
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Feb 9, 2018
Complaint marked as Resolved 
Sharekhan customer support has been notified about the posted complaint.
Jan 04, 2018
Prateek Tak's response
Tried calling customer care number of times but not able to connect i even waited for 30 min
Verified Support
Jan 09, 2018
Sharekhan Customer Care's response
Hi Vipul, we’ll help you with this. Kindly share your contact number/customer ID and we will get back to you with an update.
Complaint comments 

Comments

Hi team,
I am a new user of share khan and my account is locked please unlock it. My id is PRATEEK20.
Sharekhan Limited's reply, Jan 12, 2018
Hi Prateek, apologies for the inconvenience. We have responded to your concern pertaining to locked account via email. Also, we tried connecting with you but the calls went unanswered. We have sent an SMS regarding the same. Do get back to us if you require any further help. Thank you and have a great day ahead!
Kindly un lock my account
Kindly link my account to mobile number [protected].
Kindly link my mail id [protected]@gmail.com

My account number 2159696
Sharekhan Customer Care's response, Jan 18, 2018
Verified Support
Hey Vijay, we hope that we've been able to address your queries to your satisfaction. Do get back to us if you require any further help. Thank you.

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