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[Resolved]  Sharp India — Faulty sharp 1.1 ton ah-xp13pmt inverter split air conditioner white

I purchased sharp 1.1 ton ah-xp13pmt inverter split air conditioner white on may 25th 2015 since then i am facing lot of issues with the same.

Two days after installing it i started facing water falling issue from the corner. Mechanic came and changed the pipe after just after few days water started falling from between and both sides then a senior mechanic came and again repaired it.

After one week in the middle of the night it started doing so much noise that we had to turn it off so that it should not get much harm. Again i made a complaint. Again a mechanic came and said that the voice is coming may be because plasmacluster is not working properly. He removed the plasmacluster and asked me to check if any sound comes from it for the next 15 days and then inform me so i will either change it or will put it again. Just after 2 days again i heard the same voice from my ac. Again i complained about it. This time i received a call and they said that we are sending a senior technician so that they could check the issue.
Technicians have already visited at my place more than 10 times once even asm mr. Ashok kumar and service center incharge mr. Dinesh also came and they assured that your problem will be rectified soon but time by time i am having issues with this ac.

This season in last three months they have already taken ac twice to service center to repair the issues but still result is same. Once ac pipe was broken nearby compressor so i gave them 3000 rupees to get it repaired and to fill the gas again. When asm mr. Santosh kumar and mr. Dinesh came they inspect the ac at home and said that the capillary is not working so we will get it changed completely. When i told them that why this faulty ac was given to me so they started alleging me that it is my mistake that pipe of the compressor was broken from my side so i cannot blame them. I told them if pipe was broken so i paid 3000 rs. For its repair so it was mechanic work to do the work completely.

They said that last time in service center they tried to clean the capillary but this time they will replace it with the new one. Again they said that ac will go to service center. Now when i again enquired about that when my ac will come back after complete repair so a senior mechanic informed me that the compressor of the ac is not working properly so they have asked mr. Santosh kumar to provide new compressor so that they will changed it with the new.

Following are 3 complaint numbers which i wrote when they gave it to me.[protected]. I am trying to ask them for the data of the complaints which i made but they are giving different excuses and not giving it to me.

Till now i and my family has already spend 3 nights without my ac.

On 25th may 2016 my ac completed one year and i lodged my last complaint at 21st may. At that time mr. Dinesh in-charge of service center said that he will not resolve my complaint for the next 15 to 20 days till my issues does not get resolve.

I lodged complaint on 21st may and today is 14th june and my ac is with them.

Even after spending around 34k for ac i and my family is sleeping without ac in this summer. I am migraine patient so when i stay in hot weather i generally get migraine attack. I used to work till 2 a. M.In office and reach home at 3:15 a. M. But when i reach home i am not able to sleep without ac.


I need my ac to be replaced from completely new one. I do not want this faulty ac.

Even after spending around 34k for ac i and my family is sleeping without ac in this summer. I am migraine patient so when i stay in hot weather i generally get migraine attack. I used to work till 2 a. M.In office and reach home at 3:15 a. M. But when i reach home i am not able to sleep without ac.

I need my ac to be replaced from completely new one. I do not want this faulty ac.
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Complaint marked as Resolved Sep 29, 2018
They have replaced outer unit of AC which was faulty from company

Complaint Status


[Jun 16, 2016] Sharp India customer support has been notified about the posted complaint.
Complaint comments  1 CommentShareTweet

Comments

Worst AC, i have ever used. I will never recommend anyone to buy AC from this company.

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