[Resolved] Sharp India — sharp ac customer service, very unprofessional

shitij chandra

from Gurgaon, Haryana

Jun 5, 2018

Address: New Delhi, Delhi

My ac not operational. I raised a ticket with sharp india customer care on 25th may, after which a technician visited my place and checked the ac and confirmed that ac requires replacement of compressor. Since then i am just listening that compressor is not available with sharp as of now, and i will have to wait longer to get the compressor replaced.

I need help to get the compressor replaced asap. At this time when temperature is so high in june, sharp should consider problems of their consumers and should ensure consumer service is at highest standard. Please help.

[censored]ij chandra - [protected]

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Jul 8, 2018

Complaint marked as Resolved

Sharp India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

Sharp India Customer Care's response Dear sir,

We regret for the inconvenience caused,

Would like to inform that we have escalated your below complaint to our concern team, And they will get in touch with you shortly.

Regards,
Sharp Business Systems India Ltd
Toll free number:[protected] &[protected]
Sms: Sharp to 56161
e-Mail:([protected]@service007.com)

Jun 08, 2018

Updated by shitij chandra Hi There, I was told that today the compressor will be changed, but still calling number and no one is picking. I have especially taken leave today for this and feels like it is getting wasted. Please escalate to the highest level, as this is becoming really painful and frustrating. Thanks.

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Comments

shitij chandra

from Gurgaon, Haryana

Jun 8, 2018

Pathetic service and Company 'Sharp'. No calls or response from Sharp Support. I am without AC for more more than 2 weeks now and still no hope of change in compressor. No one calling back, no one answering the call, no idea where to go and what to do except of thinking to purchase another AC. Below details are also incorrect:

Sms: Sharp to 56161 : Invalid command / syntax
e-Mail:([protected]@service007.com) : No response

My ticket # is 18191468, if anyone looking in this, then kindly get this fixed.