[Resolved]  Sharp India — sharp air conditioner

Address:

New Delhi, Delhi

I have purchased a sharp eco inverter ac three years back. It was the worst decision i have taken in my life.

After 2 year, this ac started leaking. I had called their customer care numerous times and finally the service guy attended the issue and found the cooling coil inside indoor unit was broken. They repaired the cooling coil and it was working fine.

Then again 2 months back the ac stopped cooling again. I called the customer care again and after waiting so many days they sent the service guys from jeeves (https://www.jeeves.co.in/). the executes from jeeves were the most irresponsible and unprofessional guys i ever met. They came and checked the gas in the ac and said that i have to refill the gas and they have to come back again next day with the gas cylinder. Next day they refilled the gas. Also they asked me to change the 2 copper valves which connects the indoor unit's copper pipe with the outdoor unit. I have paid total 5000/- (3500/- for gas refilling and 1000/- for two valves + 500 service charge).

However, the very next day the ac stopped working again. Also, i found they hadn't place the a compressor protective cover (A thick cloth which covers the compressor) back in the outdoor unit. I again called the service guys and again they refilled the gas.
After refilling the gas the ac started cooling. But after they left, the unit again started leaking. Also i found they left the top side of the outdoor unit open. (Luckily they kept the protective cover back this time)

I was frustrated with their service and called sharp customer care again and reported this. And requested not to send someone from jeeves again as i don't want some unprofessional guys to play with my ac. Customer care guy asked me to talk directly to delhi area manager (Mr. Hk thyagi). After discussing the problems with him, he sent another guy (Mr. Santhosh kumar) who came and assured me the same guys from jeeves would visit again and sort out all problems and i agreed as i didnt have another choice.

This time the jeeves guys said the cooling coil inside the indoor unit is broken again and i have to replace it. For that i had to close the old complaint and open a new complaint. I did so and the service guy from jeeves updated as "parts pending".

After waiting 2 more days i called mr. Santhosh again (The area manager is not reachable most of the times). Mr. Santhosh told me that, they can repair the cooling coil for now and we can replace in next summer. He again sent the guys from jeeves to repair the cooling coil and they found it is impossible to repair.

Again i called santhosh and he said somebody would come and collect my old cooling coil and fix a new one. The new cooling coil would cost approximately 7000. (I asked if we get a warranty and he said i would get 3 month warranty. I think if someone paying 7k for something they would expect more than 3 month warranty for the item which they are paying.).

Also when i asked why they need my old parts if they are giving a new cooling coil, he said, only the copper pipe would be new and the fin (A green plastic kind of material which the copper pipe embedded).

But after that santhosh stopped attending my calls. I sent numerous watsaap/text messages as well which he not responded.

My wife is pregnant and it is affecting her health as well as we are unable to sleep properly as we are staying at 4th/ (Topmost) floor.

My latest complaint number is 3063464
Previous complaint number was 2918434

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