Shell India — car engine seized after oil change due to faulty workmanship - porur chennai outlet

Address:

Chennai, Tamil Nadu, 600116

I had been to porur outlet in chennai to fill fuel. On regular check the staff informed me of oil change and i asked him to carry out the oil change, they did the complete oil change with change of filter and also changed the coolant.
Due to poor quality of workmanship, my car stopped after driving about 300 kms. On calling the mecanic he informed me that due to bad fitment of oil filter there was leakage of engine oil and the engine had seized, i had to spend about rs 30000 to do up the car.
I registered a written complaint with the outlet on 29/8/2018 ref complaint # 09898.
I had also spoken to mr mani who was responsible on phone since he was not present at outlet.
The behaviour of the staff at outlet mr john was rude to say the least.
After repeated phone calls i realised the person mr mani who i was talking to was not even a shell staff and after lots of struggle one ms smrithi called me from shell, she introduced herself as territory manager, she refused to share her official contact number,
After nearly a month i again went to their outlet on 16/9 and even then mr mani was not available, both mr mani and ms smrithi came on a concall and accepted as a goodwill measure to replace the oil and filter. And wanted me to sign a closure of complaint letter.
I refused to accept since i had suffered a bigger loss due to their negligence.
The rude attitude and behavior of the staff is also totally unacceptable.
Both mr mani and ms smrithi also asked me to take up matter at any level as they could not do anything more.
I intend taking up the issue with consumer forum and any other suitable forum to get necessary reply and justice,
Mohan m k
[protected].
[protected]@gmail.com