Shell India — Frequent power off and staff is not responsible

Address:

Bangalore, Karnataka, 560037

Hello,

I' am regular customer to the SHELL Kundalahalli -560037, Bangalore, India. Today 29-Mar-2017 i visited the same store at 3:05 PM and noticed very few vehicles are waiting and after sometime vehicles became more vehicles, also operators are waiting for something. we are fed up after 15 mins and s a lady customer got down from her car and shouting like why you guys are making us to wait from the long time without the reason. One of the manager replied there is a change of shift timings to the staff so its taking time. ( which is silly reason) and i noticed staff is communicating that whether the pump is on or off, later i released that there is a power failure at the store. This power failures i noticed many time at the same petrol bunk which takes 15-20 mins to start the generator. staff don't share this failure info to the customers and customers are waiting for there turn without knowing the reason. The store manger /Supervisor is responsible for this type of problems. Frequent of power failures i saw many times here and everytime customers are irritated with this delay, this petrol bunk is spoiling the SHELL reputation. Please take necessary action.

Thanks