[Resolved]  Shell India — Surcharge at fuel station using debit card - 17 mcc 5541

Address:Mysore, Karnataka, 570008
Website:www.shell.in/about-us/contact-us.html

I have been charged RS 11.5 for using my debit to pay fuel worth of Rs 500 from Shell Petrol Pump, Hunsur Road, Mysore for two times now, by ICICI bank. I do not understand on what account this Surcharge is charged. As per the government declared policy, at no point should the consumers be burdened with the MDR charges. These ought be shared between the banks, the oil companies and the fuel station Outlets.

Quoting the state of the Union minister Dharmendra Pradhanbelow

"Banks and oil marketing companies (OMCs) will bear any burden of Merchant Discount Rates (MDR) on card transactions at petrol pumps.

Consumers will not be burdened with Merchant Discount Rate (MDR). Retail outlets (petrol pumps) will also be kept out of its purview. Now it is between banks and OMCs how they share it "
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

Dear vineeth26121990,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a45gn2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Mysore
    Karnataka
    India
    File a Complaint