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[Resolved]  Shine.com — Amount of Rs.10100/- drawn by fraudulent means

Dear Sir,

Reference to above, today one Ms Deepa called stating that she is representing from shine.com and there is only a fee of Rs.10/- to remit without any other charges for seeking job or employment.
She told me to open the web site:www.referenceonshine.com of Rs.10/- and told told to register by filling the details and remit the fees only with options like Rs.10/-, Rs.99/- and Rs.299/-. She specifically told me to remit the fees of Rs.10/-. I used the ICICI Bank credit card to pay Rs.10/- with 3D security option & received the OTP and filled to submit. Transaction failed after submission. All this has happened between 11.30am to 11.45am. After few minutes I received the message in my mobile with deduction of an amount of Rs.10100/- drawn from One Mobiwik Sys at 11.28am.
Kindly advise how to recover the amount which I lost and how do I believe your website. I request my amount of Rs.10, 100/- to get refunded to my account at the earliest for no fault of mine.
I am filing a complaint to ICICI bank and the jurisdictional Police station by tomorrow i.e. 23.04.2022. I can produce the transaction details if it is needed. I need your response of the said web site of this complaint since I lost faith in Shine.com till I get the confirmation.

Regards,

Sunil R Ingalgi
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May 24, 2022
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Apr 22, 2022
Updated by Sunil Ingalgi
Shine.com — Amount of Rs.10100/- drawn by fraudulent means
S
Sunil Ingalgi
Apr 22, 2022
Mark as Resolved

Dear Sir,

Reference to above, today one Ms Deepa called stating that she is representing from shine.com and there is only a fee of Rs.10/- to remit without any other charges for seeking job or employment.
She told me to open the web site:www.referenceonshine.com of Rs.10/- and told told to register by filling the details and remit the fees only with options like Rs.10/-, Rs.99/- and Rs.299/-. She specifically told me to remit the fees of Rs.10/-. I used the ICICI Bank credit card to pay Rs.10/- with 3D security option & received the OTP and filled to submit. Transaction failed after submission. All this has happened between 11.30am to 11.45am. After few minutes I received the message in my mobile with deduction of an amount of Rs.10100/- drawn from One Mobiwik Sys at 11.28am.
Kindly advise how to recover the amount which I lost and how do I believe your website. I request my amount of Rs.10, 100/- to get refunded to my account at the earliest for no fault of mine.
I am filing a complaint to ICICI bank and the jurisdictional Police station by tomorrow i.e. 23.04.2022. I can produce the transaction details if it is needed. I need your response of the said web site of this complaint since I lost faith in Shine.com till I get the confirmation.

Regards,

Sunil R Ingalgi
Verified Support
Apr 23, 2022
Shine.com Customer Care's response
Dear Sir,

Many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.

This is to bring your kind notice that the details do not belong to shine learning. Like, these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. We advertise this in our own newspaper Hindustan Times.

Request you to please do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/

Regards,
Team Shine
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Personal Privacy breach and Financial Loss: Security breach in Shine.com's job portal, resulting in online banking fraud of Rs 50, 000/- on 23/05/2022

This reply is absolutely ridiculous as well as a classic case of:
1. sweeping the issue under the carpet
2. shifting the blame back to the aggrieved party

I have a simple question, "why Shine.com is not responsible for and should not expressly claim all liability for any such communication via email, SMS or phone call, when the fraudulent caller calls up immediately after I apply to a particular job via shine jobs link (that diverts me to login portal of shine.com to apply using candidate's profile)" ??

This is a serious breach of a candidate's privacy, since clearly the fraudster has successfully got access to my information including my phone number.

Shine.com should seriously devise ways to make candidate profiles far more secure, rather shrugging off their responsibility towards one of the key user segment i, e, candidates. For instances where things might be beyond your scope, you should/ could have rather reached out to candidates as a preventive measure, at least if Shine.com ever believed in or strives for "rich user experience". (simply by newspaper advertisement we should not claim to have reached to maximum/ potential user base)

Also, generic suggestions like, "request you to please do not share your debit or credit card details with anyone", actually don't help much. Simply because in my case, nothing was shared, but I had just opened a Shine.com link (sent by the fraudulent impersonator). In fact, neither was any information submitted nor any transaction completed.

Rather, specific action plans from a "so called brand" Shine, would be much more useful for the greater good:
such as steps taken to make the platform robust or privacy proofing the platform.

Without such problem resolution or user friendly approach, I guess Shine should cease to operate as one of the leading job platforms for candidates, simply because they do not claim to take any responsibility

(just to note:
a. never have we received any fraudulent calls after uploading portal on Naukri.com or other players
b. kindly guide me with the procedure to delete my profile/ candidature permanently from shine portal).

Regards,
Sounak

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