Shine.com — Amount Refund Complaint

Address:

11th Floor, Park Centra, Sector – 30, Gurgaon, Opp. 32nd milestone

I got a call this morning stating to pay for enrollment to a package for the amount INR 2005/-. I enrolled for the same and was told that I will be contacted by a relationship manager.
When the relationship manager called, he again said that for verification you will have to pay INR 5, 320/-. After paying that, they asked for another payment for another verification which I declined stating that I will have to consult with my father as the amount was huge - INR 9556/-.

The person was pressurising to make the payment and when I told him that I will have to consult with my father and will get back to you, he said that you have to make the payment now itself otherwise your enrollment will and then he told me that there is no refund policy. (No refund policy was not told to me at start)

I told him that, you should have told me in advance that there will be 2 payments required, I would have told you in advance that I will consult with my father for the same.

He ended the call by saying that we have ended the process and there would be no refund.

My humble request to you, to please refund the amount.

Please find below the 02 payment receipts. And also in the third attachment, you can see, that INR 9556/- payment was told to me and sent to me after the payment of INR 5320/-.

[protected] Forwarded message[protected]
From:
Date: Sat, Jan 8, 2022 at 12:59 PM
Subject: Your Shine learning payment confirmation

Shine.com
Your Shine learning payment confirmation

Your Invoice details:

Transaction ID IN20220108_611064_125755
Name Aakash Thirani
Amount (INR) 2005.00
Address
City
Description
Security Alert: In case you receive a suspicious mail from anyone claiming to be a client of Shine, asking for your personal information or some money by pretending to offer you a job please do not respond to such mails and bring it to the immediate notice of Shine.com by writing to us at [protected]@shine.com. Please note that such offers / emails are a violation of our Terms and Conditions, and Shine.com does not endorse such communication with candidates.

[protected] Forwarded message[protected]
From: [protected]@payu.in
Date: Sat, Jan 8, 2022 at 3:36 PM
Subject: Your Order at www.shine.com is successful

Dear Aakash Thirani,

Your transaction with www.shine.com was successful

Transaction ID: IN20220108_[protected]_[protected]
Merchant: www.shine.com
Amount Paid: 5320.70
Order Date:[protected]:35:01

For any information pertaining to the status of your order, please contact www.shine.com

Thanks and Regards,
PayU on behalf of www.shine.com
payu

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[protected] Forwarded message[protected]
From:
Date: Sat, Jan 8, 2022 at 3:36 PM
Subject: Proforma Invoice

Do Not forward this mail, it contains links which allow direct login to your Shine account.
logo logo


Proforma Invoice

Proforma Invoice

Dear Aakash Thirani, Thank you for showing interest in our service!

We are enclosing a Proforma invoice for the services ordered and will process them as desired on receipt of your remittance for the amount invoiced.

Proforma Invoice ID
IN20220108_611201
08-Jan-2022
Product
Price (in INR)
Job Profile Verification Plus Package
Rs. 6099.00/-


Featured Profile : 90 days
Rs. 1999.00/-


Sub Total Rs. 8098.00/-
GST Rs. 1457.64/-

Total Rs. 9556.00/-
PAY NOW
With Regards,
Shine Learning Team