[Resolved]  Shine.com — As a fraud in the process refund money

Address:

11th Floor, Park Centra, Sector-30 Gurgaon Gurgaon District Haryana India - 122001

Dear Sir,
I am Dadasaheb N. Kashid i have registration in shine .com in 2017 with the payment given near about Rs. 4000/- after that he demanding resume update, direct interview call and some more facilities with different different amount. so i have not interesting that time because of not clarity of this process one time. if one payment done after that next employee demanding fees for resume updatation, experts summery etc.
After that current year in month of Feb, 21 they approach to me from Mr. Niranjan they have told me you are already registered only pay Rs. 5000/- for executive resume writing that time i have pay, after that executive allotment Mr. Jatin, they have demanding Rs.9000/- for excerpts create professional summery. All money paid as per instruction but they have demanding more amount for resume recommendation in good organization but i have not agree i have told to Mr. Jatin how many payment done to all process one time for clarity if process done or not but he not agreed, he is not co operative, his language very rash & he own understood i am executive, in hard language debut with us.
After that regular contact to me from Shine through phone or mails but i have not interest seen because i wasn't trust on this organization due to past experience. After 15th March, 21 call from received to me shine your payments refund because you have not getting our service but i have neglect 2-3 times but regular fallow up with me.
On 1st April they call me Mr. Rahul through mob no. [protected] they have told me you have pay Rs. 16000/- to our company but you have not used ours services then refund this amount, so one complaint form fill up & pay Rs.10 rupees for account details for amount refund. As per his process visit www.shinecomplain.org & complete it process but at the time of payment process they have told me 2-3 times those put card details at the time used payment done then me understanding some thing wrong & i have not share OTP because of amount mismatch.
All incidence screen shot attached here...
My question is if this fraud but how this transition details received it. all this told me calling from Shine, if his mob no DP shine logo, how its possible...
After that i have putt legal case against this with incidence in Bharati Vidyapeeth Police station, Pune as well as consumer court.

So reply me how is it possible...its fraud, cheater & not complete process discuss one time...its money collecting company step by step...its horrible..