[Resolved]  Shine.com — Asked to pay 15000 more to start services even after paying 3500 for premium account

I was asked to pay ₹ 3327.71 for the premium services in Shine.com when i was looking for a job, i was busy at the moment but the guy kept on pushing me to pay the amount then only on call while he clearly pointed out that i won't be paying even a single rupee after this as i proceeded further. So i paid the amount (ss attached). After 2-3 days i got a call from my relationship manager that was assigned to me and he told me that he is getting my profile ready and is gonna share my login id and password but before i can proceed, i have to pay another verification fee as the companies don't let anyone join them without verification since covid which i heard for the first time, but still i kept on saying i'm not comfortable paying the amount but he forced me saying that you're just thinking and we can't proceed without it. I felt helpless as i already paid 3327 so i agreed to pay the verification amount which was Rs 5382.55. I thought now my profile will be verified but after this he told me that sir you have only paid for the education verification and not the job verification, i was shocked to see that he has just sent me another email saying i have to pay another amount of Rs. 9556.00/- to proceed further. At this point i was shocked and asked him i'm not comfortable to which he kept shouting at me saying that i'm thinking for this small amount and my profile can't be verified and i will only get 50% results and he kept on shouting on me making me realise that i cant do anything without paying the amount. Also, he assured me that i wont get good services if i'll not pay the amount and we cant proceed further. After which he was shouting so much that i asked him to transfer the call to someone else. The next guy came and started stating the same thing that you'll only get the 50% benefit if i won't pay. Then i asked for the refund as i didn't take any service as it was clearly fraud but they didn't listen to me and kept on shouting, yes literally kept on SHOUTING at me if i didn't pay. I asked for the refund, for the call recordings but no one responded.
I request you to please file a complaint against them so i can get back my refund.
I'm attaching all the payment records. And the person who asked me for more money was Mr. Shivam, and then i was transferred to Mr. Pushpendra who both kept on shouting and harassing me.
I really am crying thinking i've been already looking for a job and now i'm in a debt of Rs 9000 more by this fraudulent harassing company.
My email id is ayush.[protected]@gmail.com and my contact number is [protected].
Kindly help me.
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Jul 17, 2022
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2022
Shine.com Customer Care's response
Dear Sir,

Thank you for availing of services from shine learning.

We value your trust in our company, and we will do our best to meet your service expectations.

With reference to your services, we tried to contact you to confirm the services purchased by you, and to explain the overall process of the services but the call was disconnected during discussion from your end.

Hence, we request you to share the convenient time for discussion.So that we can get in touch with you and explain the process of the services.

Regards,
Team Shine
Jul 18, 2022
Updated by ayushcr07
I haven't received a single call since then! And the call i received, no one explained me anything! All they cared about the money, that i have to pay ₹9, 556 more to continue! Pathetic!!! I even asked them to cancel it, they literally started SHOUTING!! LITERALLY SHOUTING at me! And then i asked them to arrange a callback from back end team twice! But haven't received the call since then!! Been more than a month now! Also, I'm happy to share the call recordings.
Biggest thing is, I've taken the premium services from you guys and also paid 6000 more but still haven't received a single call to start the services or refund the services!! PATHETIC!!! literally wanna file a police complaint instead of consumer care now!
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