[Resolved] Shine.com — Cheating and Need Refund

JitendraM Patil

from Ahmedabad, Gujarat

Sep 25, 2022

Address:

Haryana

Cancel My Subscription which I have not used and Initiate Refund.

On 20th Sept' 22, I got a call from an executive Mr Vivek from shine.com (HT Media Group ) for paid services and I paid Rs 3292/- ( Tr Id IN20220920_708159_150402) and the executive said that I will get a call from senior manager for more update . And I got a call on 20th sept’2022 evening from Mr Suraj and they extracted Rs 5192/- (IN20220920_[protected]_[protected]) (for Education Verification Plus Package) further they extracted Rs 9556/- (IN20220920_[protected]_[protected]) for Job Profile Verification Plus Package.
Afterword they were trying to extract Rs 16309/- through Performa Invoice no IN20220920_708299 on account of making Professional Summary.

I have denied to pay this payment and mailed them to cancel my subscription, They were not transparent during the conversation. I had always asked them about the Payment details for various services and every time you told me it was the last time I needed to pay.

There was mail communications from me asking them for refund. I got the Email from Mr Mohammad Taiyab on 24th Sept 2022 that Shine Don't have Refund Policy. Thus is purely cheating from Shine.com

I have not availed these services. In future also I don’t want to use there services.

I need my payment refund (Total Paid 3292+5192+ 9556 = 18040), Payment made details are attached herewith.

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Oct 27, 2022

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Sep 25, 2022

Updated by JitendraM Patil Cancel My Subscription which I have not used and Initiate Refund.

Verified Support

Sep 26, 2022

Shine.com Customer Care's response Dear Sir,

We ask that you kindly delete the payment details since, it contains your personal information, which anybody might misuse.

At Shine learning, we value customer satisfaction. This is an isolated case that we have deeply investigated to understand what happened on that day. As a company, it is our responsibility to make aware of our customers about the services, and for the same, our team called you and proposed you for the services and our team had not used any wrong word or wrong commitment while proposing the services. We agree that they convinced you and encourage you to buy the services which are a part of the responsibility to make the client aware of the service and help them to enhance their career. You had made the payment through the proforma invoice from your system and below the PAY NOW button all the terms and condition is mentioned.

In our best efforts to keep our customers happy and satisfied, we can provide you the swapping option. This is the least that we can do in light of this unfortunate event. We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers.

Thank you for your valuable feedback that will help us continue improving our customer service. We appreciate your continued support as our reliable customers.

If there is anything else we can do for you, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.

Regards,
Team Shine