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[Resolved]  Shine.com — Collection of charges through misleading

Dear Sir,
Today, i.e on 11-July-2022 Shine.com contacted me over phone to process my resume for the recruitments with the employers and requested the following payments one after another after making the payments without informing me at the first instance and cheated me :
(1).Application Booster Package, (2) Education Verification Package, (3).Job Profile Verification Plus Package etc:
Dear Navuluri Venkateswara Rao,

Transaction ID IN20220711_683458_101544
Name Navuluri Venkateswara Rao
Email navuluri.v.[protected]@gmail.com
Mobile [protected]
Amount (INR) 3292.00

Transaction ID: IN20220711_[protected]_[protected]
Merchant: www.shine.com
Amount Paid: 5320.70
Order Date:[protected]:49:43
Customer Phone Number: [protected]

Transaction ID: IN20220711_[protected]_[protected]
Merchant: www.shine.com
Amount Paid: 11002.14
Order Date:[protected]:53:48

The shine.com representative has not informed the above charges at a time / first instance and after making the first payment he has sent the another payment link and there by they have cheated me and collected the above payments through my credit card no [protected].

after the above payments he sent another link for payment of Proforma Invoice for the following thing:

Dear Navuluri Venkateswara Rao, Thank you for showing interest in our service!


We are enclosing a Proforma invoice for the services ordered and will process them as desired on receipt of your remittance for the amount invoiced.


Proforma Invoice ID
IN20220711_683706
11-Jul-2022
Product
Price (in INR)
Executive Level Resume Writing Services
Rs. 4999.00/-


Professional Summary
Rs. 8999.00/-


Sub Total Rs. 13998.00/-
GST Rs. 2519.64/-

Total Rs. 16518.00/-
PAY NOW

i have asked the representative why he has not informed the charges in the first instance and he said this is coming from finance desk and if i dont make the payment, they will not provide any services.
i denied the payment and requested for the refund. he said it can not be possibnle for refunding.

hence i herewith making this compliant against shine.com for cheating the customers like this way and request you to arrange for refund of the above payments made to shine.com through my credit card.
with regards,
N.Venkateswara Rao
Branch Head, EENADU Co-Op Urban Bank Ltd, Miyapur Branch, Miyapur, Hyderabad-500049
Mobile No[protected]
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Sep 10, 2022
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2022
Shine.com Customer Care's response
Dear Sir,

We ask that you kindly delete the payment details since it contains your personal information, which anybody might misuse.

Also, we tried to contact you to confirm the services purchased by you and to explain the overall process of the services but the call was disconnected.

Hence, we request you to kindly provide us with a convenient time so that we can get in touch with you and explain the process.

Regards,
Team Shine
Jul 19, 2022
Updated by navuluri
Now i am not interested in shines services at all. kindly cancel the purchase order and refund the amount to my account immediatly

N.Venkateswara Rao
[protected]
Verified Support
Aug 10, 2022
Shine.com Customer Care's response
Dear Sir,

The same has been shared with the concern team member, they will contact you shortly.

Regards,
Team Shine
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