Shine.com — False commitments and have taken money for the services which i have never opted for.

Address:

Khordha, Odisha

Team, Initially I had a talk with Gaurav (gaurav.[protected]@shine.com) regarding the PMP course registration. I had got the reference of Gaurav from one of my colleagues who has already enrolled for the PMP course. Gaurav and myself had a discussion and Gaurav asked me to make payment of Rs 12690/-. As per Gaurav once payment is done hardcopy materials for PMP preparation from PMI would be send to my address. Also I would be getting 45 hours of online instructor based training for PMP which is prerequisite before appearing for PMP certification. Also since I am registering through SHINE.com therefore i would be getting discount while appearing for PMP certification and would pay somewhere near to 350$. After making the payment on 25th Aug 2015 i gave a call to Gaurav to update my address so that the hardcopy of materials would be couriered to me. Gaurav said that next day i will be getting a call for verification. Also the user id and password which i received was not working. Next day Mr. Sudhansu Negi (sudhanshu.[protected]@shine.com) called me and he asked me to make payment of another Rs 10, 199/- towards ID verification process. I said that already I had made the payment of Rs 12, 690/- as per discussion with Gaurav and haven't received the materials till now then why shall i pay more amount.. Sudhansu said that unless i pay the amount my verification process will not be done and as a result i will not be able to get the hardcopy of materials.. I had a argument with Sudhansu that my colleague has also received the materials of PMP and started his preparations by paying 12690/- then why do i need to pay more... and if that was the case then why Gaurav did not inform me last night that i need to pay another 10, 199/- rupees extra... Gaurav had clearly stated that i need to pay only 12, 690/- rupees... Sudhansu said he is the senior of Gaurav and if i pay 10, 199/- rupees extra then i will be getting the PMP certification vouchers at 250$ instead of 350$(which my colleague will be paying) and also my colleague will be paying the same 10, 199/- rupees for his ID verification before appearing for the PMP exam. Everything he said in verbal note and I asked him to send the details of services that i will be getting in an email confirmation but he said am here till long period so do not worry... But, surprisingly i came to know that the 10, 199/- rupees which i have paid is towards ID verification by third party IDfy which will verify my previous employment details and education details... I have been working in the same company from starting of my career since last 8.5 years and thus this process of ID verification is not applicable to me.. Moreover, during the call with Priyanka.[protected]@shine.com i came to know that by paying this 10, 199 rupees extra i will be getting support from shine for preparing myself for interview and resume preparation etc... which is not at all required for me... as am happy in current company and not looking for any job change... i just want to complete my PMP certification for better career growth... These type of false commitments are not at all expected from Shine.com which is a reputed brand... For everyone the price for any particular course should be same... I have lost all faith on Shine.com and therefore would like to request you to take appropriate action against the representatives giving false information to the customers... Also please arrange a refund of my entire amount 22, 889/- (12, 690 + 10, 199) as i am no longer interested to pursue my PMP preparation from such an organisation giving false committments... Today also i gave a call to Gaurav.[protected]@shine.com and someone named Rishab picked up the call and said he will address my issue in next 30 minutes and arrange a call back for me.. But till now no one gave me a call.. Also it has been almost two weeks and i have not yet received the materials..