[Resolved]  Shine.com — Fraudulent Services and Data Leakage from System

Address:Gurugram
Website:www.shine.com

A month back Shine.com sales team Rohit Upadhay made me buy Shine Services promising me that they will be getting me a job. I have paid for services worth 70k on the Shine platform without even one interview call.I had raised 4 complaints and nobody responds to them.My complaints were:

1. Shine Services premium jobs open up in iimjobs job portal : what is the point of this? why pay when you are getting the same service at iimjobs for free?
2. I work in HR and they claim their resumes to be ATS friendly. I have checked and they are not.
3. The vendor for Background Verification has been sitting on my docs for a month. There is no update.
4. The only messages I get are scams and immigration agencies continuously calling and because I am on the job hunt I have to face

Today a call from this number [protected] and they asked me about my complaints indicating that the market is bad and shine is paying refunds. I mentioned that I was told on my last call with a Shine Associate that there are no refund services. To that he said that because of the layoffs and market scenario we are not able to provide jobs. He told me there is a nominal processing fee of 10 Rs and to login to this website https://shineservice.co/register/verification. Naturally I thought its a legitimate call and he heard my concerns and told it will take 10 RS and that Shine does not have refunds but we are not having many job offers and hence we will process the refund.

On registering I wanted to pay via credit card and the transaction was asking for 4988 and I did not pay, called the same number and asked. He toldme that this transaction is cancelled and asked me to share the bank message with me which I did. The transaction had ended and hence the OTP was invalid. However, money got deducted from my account. A total of 9588 has been deducted. I blocked my card instantly else I do not know how much would be the balance right now.

I will be complaining on the company, on Rohit Upadhay from the sales team and your team overall as well. The FIR will be well on the CEOs names as well for sharing data that is personal else how would it be possible that he would know I am having issues with the portal. I will be writing to your investors as well that this is what you are providing during tumultuous economic times when money is so very important and jobs are so scarce. You should be ashamed of yourselves to be a part of this.

Regards,
Shiny
Was this information helpful?
No (1)
Yes (0)
May 24, 2023
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2023
Shine.com Customer Care's response
Dear Ma'am/Sir,

Refer to your complaint, request you to please share the registered details, so that we can track the order and address your issues.

If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side. 

Regards,
Team Shine
Apr 13, 2023
Updated by ShinyD
I have already emailed as per the customer care guidelines like the 4 other times that I am talking about including all details and as usual, there is no response. Attaching proof of this

Verified Support
Apr 15, 2023
Shine.com Customer Care's response
Dear Shiny,

Many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.

This is to bring your kind notice that the details do not belong to shine learning. Like, these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com. Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. We advertise this in our own newspaper Hindustan Times.

Request you to please do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/

Regards,
Team Shine
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Shine.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    77%
    Complaints
    4345
    Pending
    438
    Resolved
    3210
    Shine.com Phone
    +91 12 4432 6930
    Shine.com Address
    11th Floor, Park Centra, Sector-30, Gurgaon, Haryana, India - 122001
    View all Shine.com contact information