Sent on - Nov 23rd
Shine Customer Service Team,
Greetings!
I am not satisfied with the service provided for Order: IN20221122_729378_130051. Please help me get the refund and apology from the team who had made a bad impact during our conversation over the phone.
I have recently made a purchase on Shine then was contacted by the Shine team requesting more money. Mr. Anirudh convinced me regarding the best services provided by shine and I willingly paid the amount. Later I was contacted by another person mentioning he is the only POC as relationship manager and that I have to pay 5000 more to avail the whole service. Post declining the call Mr. Shiva spoke very rudely to me when I asked my questions about why I wasn't informed earlier that I'll have to pay an additional amount than the paid 3000. I was hesitant at first but was eventually ok to pay & then they started abusing my knowledge & my skills. I come to Shine trusting its legacy and customer satisfaction yet disappointed at max. I paid to get a premium service and ended up being assaulted by the team.
So it would be best of the team to let this sort this over our internal conversation rather taking it further with Consumer Court. All I request is an apology from the team and hope this shall not happen again to any other customer. Also, the refund for my unsatisfactory service.
Hope to hear from you ASAP!
sent on - Nov 23rd
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Shine team replied on Nov 24th
Dear Candidate
Greetings from Shine.com
With reference to this email, we hereby acknowledge receipt of the email you have submitted.
We are looking into your queries raised on your services. Our team will revert you back within 24 to 48 hrs. We request you to bear with us in the interim time.
Thanking you and assuring you of our best services at all times
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sent another email on Nov 29th
Hello Team,
I have raised a complaint on service 6 days back and till date i didn't get any response from your side.
I was promised that I will be getting alerts regarding the job notifications and will be assigned a relation manager.
But none are happening and what's the point of paying the amount.
I made it clear to Mr. Anirudh (the person who convinced me to pay) that, Im looking for WFH opportunities and I'm targeting overseas clients.
He said we have such jobs waiting for you and within a week from the payment date I will have an offer in my hand.
Till date i got no emails nor response from the shine team.
Is this how service is being provided by the team?
The worst part is your team has yelled back at me for asking questions about the service.
I have waited enough and I am gonna file a case against the company for the worst service ever.
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