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[Resolved]  Shine.com — Misguiding Selling Process

Today I am writing here with too much optimism. On 9th Feb'22 I got a called from Shine.com (Executive Name - Dhanish) regarding a paid service called 'Application highlighter' and I purchased the service (Rs. 3292/-) on 10th Feb'22 under guidance of Executive Abhisek and then I got a call from Executive Pankaj asking me to setting up the account under his guidance but due to lack of time I couldn't continue the conversation. On 12th Feb'22 I called Dhanish for setting up the account and after that I got a call from an Executive Suvangi and she explained every thing. And after few minutes of the call I got a call from Executive Pankaj regarding account setting up and first of all he told me that I have to pay for 'Resume Writing & Employment verification' and though I was hesitating to pay but as per his assurance I paid the amount Rs. 4354/- after that again he told me that, I have to pay for 'Career assessment & Education Verification' and I paid the amount Rs. 5545/-, there after again he told that, I have to pay for 'Professional Summary' and I paid Rs. 9558/- and again he told me that I have to pay (Rs. 12979/-) for Presentation but I denied to pay the amount. Here my complain is that, they were keeping continue to make me pay the amounts one after another without any clear overall prior information. Here my request is that, kindly make the Shine.com refund the amount because it is really a huge amount for me. And also kindly stop this type of selling process which is getting followed by Company's Executive. Thank you.
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Aug 19, 2022
Complaint marked as Resolved 
Requesting to upload the Conversation. So that Shine.com's misleading seeling process can be exposed.
Shine.com customer support has been notified about the posted complaint.
Feb 13, 2022
Updated by purkaitrajat
Today I am writing here with too much optimism. On 9th Feb'22 I got a called from Shine.com (Executive Name - Dhanish) regarding a paid service called 'Application highlighter' and I purchased the service (Rs. 3292/-) on 10th Feb'22 under guidance of Executive Abhisek and then I got a call from Executive Pankaj asking me to setting up the account under his guidance but due to lack of time I couldn't continue the conversation. On 12th Feb'22 I called Dhanish for setting up the account and after that I got a call from an Executive Suvangi and she explained every thing regarding the 'Application Highlighter' service. And after few minutes of the call I got a call from Executive Pankaj regarding account setting up and first of all he told me that I have to pay for 'Resume Writing & Employment verification' and though I was hesitating to pay but as per his assurance I paid the amount Rs. 4354/- after that again he told me that, I have to pay for 'Career assessment & Education Verification' and I paid the amount Rs. 5545/-, there after again he told that, I have to pay for 'Professional Summary' and I paid Rs. 9558/- and again he told me that I have to pay (Rs. 12979/-) for Presentation but I denied to pay the amount. Here my complain is that, they were keeping continue to make me pay the amounts one after another without any clear overall prior information. Here my request is that, kindly make the Shine.com refund the amount because it is really a huge amount for me. And also kindly stop this type of selling process which is getting followed by Company's Executive. Thank you.

Verified Support
Feb 18, 2022
Shine.com Customer Care's response
Dear Sir,

This is an isolated case that we have deeply investigated to understand what happened on that day. As a company, it is our responsibility to make aware of our customers about the services, and for the same, our team called you and proposed you for the services and our team had not used any wrong word or wrong commitment while proposing the services. I agree that they convinced you and encourage you to buy the services which are a part of the responsibility to make the client aware of the service and help them to enhance their career. You had made the payment through the proforma invoice from your system and below the PAY NOW button all the terms and condition is mentioned.

It is pertinent to mention that all online learning courses and services offered by Shine.com are also available at Shine Learning, Web Portal. After going through & understanding the details of the products / online courses and services offered by us, you had availed the services.

It is pertinent to mention here that all the transactions were made by the you after going through the terms and conditions and after giving an acceptance prior to activation of services or as per the terms and conditions duly accepted by you.

In our best efforts to keep our customers happy and satisfied, we can provide you the swapping option. This is the least that we can do in light of this unfortunate event. We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers.

Thank you for your valuable feedback that will help us continue improving our customer service.

Regards,
Team Shine
Aug 19, 2022
Updated by purkaitrajat
Requesting to upload the Conversation. So that Shine.com's misleading seeling process can be exposed.
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