Shine.com — Misrepresentation of information relating to payment of service fees.

I was contacted by Mr. Shubham a representative of Shine.com on 28 December 2021 and again on 29 December 2021. On 29 December 2021, Shubham informed me that I have to pay Rs. 3, 292/- for activation of my services where a relationship manager will be assigned to me for discussion my resume and helping me target the right jobs according to my profile. He also informed me that this relationship manager will send my resumes to all jobs in the market which are active on job portals including those jobs which not on the job portals.

Thereafter I got a call from one Mr. ShivaKumar on 29 December 2021, stating that he has been assigned as the relationship manager for my profile. He after showing a rosy picture of obtaining lucrative job with MNC's like Boston Consulting etc., sent me a payment link of Rs. 5192/- and stated that I have to pay this amount for verification of my educational credentials. I asked him do I have to pay any other amount other than what is mentioned in this mail. On which he started his scripted answer saying ' I am the single window contact and no one other than me will contact you for any money and only the finance team will decide on the payment and send the link'. On which I told him you have not understood my point which is I want to know do I have to pay any money other than what is mentioned in this mail of Rs. 5192/-. He kept on repeating his scripted answer of ' I am the single window contact and no one other than me will contact you for any money and only the finance team will decide on the payment and send the link' after much persuasion he said no. Since I needed a job as I have not been working for last 8 months, I agreed to pay the money.

Once I paid the amount of Rs. 5192, he sent me another link for payment of Rs. 9556/- which I refused to pay. I also asked for a refund of the money which I had paid. He said you have to pay this amount and also said that Shine does not have a refund policy and was pressurizing me to pay the amount. He then transferred me to another person who claimed to be Shivakumar’s senior Prashant (whose English was as bad as Shine.com's intentions) He repeated the same scripted answer, so asked him to ask the representative who spoke to me to call me back. Shubham has not called me at all thereafter. These people have a peculiar habit of intimidating the other person by saying your are shouting and you are wrong, whereas the fact is that we are not shouting and are making a valid point.

I want a refund of my money since Shine’s representatives have mislead me in paying a total amount of Rs. 8484/- by misrepresenting about the amount to be paid. Also pay an additional amount of Rs. 9000/- for taking advantage of the situation and causing me mental harassment and agony.
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