[Resolved] Shine.com — Regarding fraudulent charges for services

Ss1612

Apr 29, 2022

Website:

shine.com

On 18th Apr 2022-I got a call from Shine.com stating that I should purchase a resume highlighter pack which would get me more visibility and jobs in the market. Once I paid, the initial amount- one after the other I was asked to pay and a total of Rs.[protected]+6017+9923+9438)was paid to shine.com on 18th Apr 2022. Since then, the services received are a sham and today I got a call saying that for my profile they don't have jobs and I can file a complaint and seek a refund. For taking a refund, they are asking me to pay Rs. 10 on https://shinecomplaints.com/
However, I have lost trust in this fraudulent company and all I want is refund of the amount I have paid. Even on 18th Apr - I had emailed shine(r.[protected]@shine.com) asking how to get a refund of the money that I paid. However, they chose to ignore it.

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Jul 1, 2022

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2022

Shine.com Customer Care's response Dear Sir/Ma'am,

Refer to your email, we are unable to track the order with the help of your name. If you are a paid client then please share the registered details so that we can trace the order and address your issue.

Regards,
Team Shine

Apr 30, 2022

Updated by Ss1612 Hello Shine customer support team:
Email id is: sonal.[protected]@gmail.com

May 02, 2022

Updated by Ss1612 Shine.com customer support team- I need a revert on the fraud you did on priority basis.

Verified Support

May 27, 2022

Shine.com Customer Care's response Dear Sonal,

Regard to your complaint, we would like to notify you that we have assigned you the service account manager whose role will be to guide you through anything you need related to the service. If you ever have questions, run into problems, consider an upgrade or anything at all, Thwy will assist you with the same.They will be working closely together, and navigate regarding the services.

Regards,
Team Shine