Shine.com — She asked me to cancel my service and told that money will be refunded but no amount got refund

Address:

BPTP Park Centra, 11th, opp. 32nd milestone, Jal Vayu Vihar, Sector 30, Gurgram, Haryana 122001.

Shine.com asked me to update my service as I am not getting what I was expecting.
so the girl named "Pooja Sharma" called me from mobile number +91-[protected] and said that she will send mail which will contain a link where I need to identify myself and it will ask for Rs.10 for bank verification and the amount will be refunded.

After I did the process instead of deducting Rs 10, from my account Rs. 23456 got deducted.
Later when I had called with the girl she said this should not happen and will check the same.
after the transaction is done she was on call to solve the issue and said the money will be refunded don't worry.

The transaction happened around 2 PM and she was on a call with me till 5 PM
but later she said I will get the money till morning as the technical team is looking into the issue, which will take approximately 2-3 hours.
next day till 11 AM you will receive your money back.
she also replied to my emails as well which contains her signature with contact number and email.

Email :- [protected]@shine.com
contact number in signature :- +91-[protected]
Address in signature:- BPTP Park Centra, 11th, opp. 32nd milestone, Jal Vayu Vihar, Sector 30, Gurgram, Haryana 122001.

Now since morning, I am trying to call both numbers which say they are switched off, and no reply to my emails.

I felt cheated, and now I am requesting my money back from shine.