[Resolved] Shine.com — Taken money in the name of services

Ritesh Kumar Bairagi

Address:

Gugaon

Today I got calk from Shine.com
And asking to join premium service, but it was not informed me that all the services have different charges.

I am at the moment jobless and can't continue with such high amount services.

I have not taken any services as of now and want to cancel my services. First payment was made around 3.12PM today

I am not in the situation to pay these amount. I have not paid for resume writing and professional services which is approx 17k, hence I think I will not get best services and do not want to continue for such services.

If the sales executive provides me details in advance for such services then I should have reject for the services initially. Half payment half services will not have good relations between shine and me.

I want to cancel my request and I do not want to take the services. As of now I have not taken any services this is just a first day.

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Aug 6, 2021

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Jan 25, 2021

Updated by Ritesh Kumar Bairagi No resolution as of now, they are not ready to cancel the optional services which I have not taken.

Verified Support

Jan 29, 2021

Shine.com Customer Care's response Dear Sir,

Greetings from Shine learning.

We agree that they convinced you and encourage you to buy the services which are a part of the responsibility to make the client aware of the service and help them to enhance their career.

Still, If you think that they forced you then I apologize if I or my team hurts you. You know we did not mean to hurt you in any way.

Moreover, As an extra measure to our unconditional commitment to customer satisfaction, we decided to mark your number on DND and will take a strict action against the persons who had called you for the services. These precautions will ensure that such errors will not happen again in the future. This would not have been possible without you drawing our attention to your case. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better.

We value your business and hope to retain you as a customer.

Please always share your feedback with us; this is how we keep learning and improving. We are very confident that the next email, we receive from you will be that of appreciation.

Awaiting for your positive response.

Regards,
Team Shine