[Resolved]  Shine.com — cheating & fraud transaction happened on credit card

Address:A-238B Ekta Vihar, New Delhi, Delhi, 110044
Website:Shine.com (HT Media)

Dear sir,

I am writing to a fraudulent transaction done on my credit card inr 16000/- on date 19-july-2019 at 5.20 pm. I received a called from shine.com [protected] & [protected] regarding refund money which i paid the shine on may-19 month of inr 4000/- but there is no money refunded. They made a fraud of 16000/- on my credit card. It very shameful that it happened on shine.com & cases are increasing day by day. I am not only person this happened with me, there lot of person facing the same issue. First of all, your employee made fake commitment to customer and making the payment basis of cheated to the customer. It seems that company is growing basis to cheated to customer and making fraud transaction to customer.

It will be spoiled company name (Ht media) in market. No one can trust to shine.com (Ht media) if it is doing same things.
I request you to please refund my hole money soon and take necessary action on this matter and punished who is culprit. Shine management need to investigate this carefully.
I hope you will give a positive response on this matter and resolve our issue soon.

Thanking you

Dheeraj
M [protected]
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Aug 21, 2019
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2019
Shine.com Customer Care's response
Dear Sir,

Thank you for your email and we really appreciate you taking time to share your concern.

Refer to your email, we would like to inform you that you had made 3992/- for the "IMPROVED VISIBILITY PACKAGE" which has been already initiated and these services will help you to get the relevant opportunities. The service details are mentioned below:

-Resume Booster
-Featured Profile

Moreover, Shine.com, neither charge money from any candidate/ job seeker for an interview nor do we guarantee any job. We are not a recruitment Company or consultant or recruitment partner of any employer. Shine.com is a web platform/portal wherein the job seekers and the third party independent recruiters registered with us directly and communicate with each other. We reiterate that shine.com is a platform which is used by consultants, companies, candidates, and recruiters to find a match for an opening.

Shine.com as a responsible organization and a “Fraud Alert” is posted on our web portal along with tips to help candidates deal with suspicious Job offers, Links or Mails. Jobseekers are always advised, not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers.

It seems that you have become one of the fraud victims & we would like to help you in the best possible way to find out the fraudsters. You are requested to initiate below actions before relevant authorities for your claims (if any);

i)Filing Complaint with your bank to get a reversal and file dispute form/charge dispute form/cardholder dispute form/ transaction dispute form.

This response is without prejudice to our all legally vested rights.

If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.

Regards,
Team Shine
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