Shine.com — complaint against shine.com

dashy

from Mumbai, Maharashtra

Address:	560036
Website:	shine.com, zestmoney.com

Hi,

I have taken this course "Data Scientist Masters" Program from Shine.com which is going to begin in Jan, 2020. The total amount paid for it is Rs 90269. I was recommended by one Rahul Dubey from Shine.com to go for ZestMoney which provides finance in 6 EMIs without any interest. I went for the same. I have to pay EMI of Rs 13126 per month and one EMI I have paid. However I have sudden financial problem and would like to cancel the cancel the course. As per Zest Money, the amount is 100% refundable. I have send a cancellation request to Zest and Shine. Zest is saying once Shine provides them a confirmation mail they will provide 100% refund. However Shine is denying me a refund saying is is against their policy. I am in deep financial problem and cant pay EMI due to the same. I see there is a possibility of refund as per website but they are still denying it.

Please let me know what I need to proceed further to compel Shine to refund me the amount.

Regards,
Anirban

shine.com/termsandconditions

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Shine.com customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2019

Shine.com Customer Care's response Dear Anirban,

Greetings from shine learning.

With reference to your mail, we are unable to extract records using your name. If you are a paid user of Shine.com, please share your contact number or the registered email id to help us check your profile and address your concerns.

Regards,
Team Shine

Nov 07, 2019

Updated by dashy Anirban Dasgupta
[protected]
anirban.[protected]@gmail.com

Nov 08, 2019

Updated by dashy Dear Anirban,

Thank you for reaching out to us with our concern.

As I understand, you want to cancel your ShineLearning Loan ID: 116B854BB157.

We request you to contact ShineLearning merchant for cancellation of your loan of Rs.72, 216.00/- and share the screen shot of the cancellation confirmation mail with us.

As without confirmation we are not able to proceed further for the cancellation.

Once we receive the mail we will assist you further.

Your patience and understanding is highly appreciated.

Assuring you the best service.
Zest Money

Nov 08, 2019

Updated by dashy Awaiting refunf from Shine, Zest is waiting confirmation from Shine.com as above

Nov 08, 2019

Updated by dashy Here is response from Shivam from Shine.com who is continously denying me a refund even when zest money is ready.

Dear Sir,

With reference to our discussion, this is to notify you that you had made the payment with your own consent and the dashboard link has been shared with you at the same time. We do not have a refund policy https://learning.shine.com/tnc and the same has been enclosed for your reference.

In case of any queries, you can call us on [protected]/[protected] or email us at [protected]@shine.com

Thanks & Regards
Shivam vig
Client Servicing
[protected]/[protected]