[Resolved] Shine.com — disrespecting language

Seema Narayan

Address:

Mumbai, Mumbai City, Maharashtra, 400601

Aryan vaid who is the sr. Advisor doesn’t have patient to explain my query i had few questions for which he was loosing his patience and told me that he has never found any one so irritating like me.. I am giving my hard earned money for the paid service so i am liable to ask questions and he has such a poor english that he can not communicate his email too. He has an adi audacity to talk to me who is a avp level. I guess i made a mistake contacting shine. I am trying to get in touch with zairus master so that he is also updated with the people he has kept and all incomplete update shared by the team. Truly unacceptable and a shameful offence. I also represent a service industry any client who is not satisfied i revert that person several times in a polite way and i represent my brand..

Aryan should be taught how to talk and communicate.

Regards
Seema narayan
[protected]@gmail.com

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Feb 21, 2020

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

Shine.com Customer Care's response Dear Seema

We comprehend your worries and we truly apologize for the bother caused to you.
We take great pride in treating our customers as a valuable asset to us. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by with any customer. Again, we highly appreciate your feedback against the employee and the process as it will assist us in becoming better at what we do.

Your kind understanding and patience are appreciated.

Regards
Team Shine learning