[Resolved] Shine.com — Fraud from your agent ritu's side

Bajirao Mastaani

Website:

shine and Glassdor

Hello this is Shreya sharma. I have submitted Rs 1500 on 17th August regarding registration form of airlines service. I gave this money through paytm on bhikam singh account..by getting convinced by ritu. I have made an application of cancellation of form on 17 August onwards because I wasn't sure to pay any further amount as they were demanding more money to process my application further.
Therefore i got a mail from the company that my money will be refunded within 45 days.
I have still not received any information regarding my refund.
They asked us to wait for 45 days which are completed now..now all phone by ni number which is provided by them are switched off..and they are not reverting over mail also..
Supportive screenshot of my chat and communication through mail are attached below.
I request you to take appropriate strict actions against them and help me to resolve this.
Thanking you

+1 photos

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Aug 12, 2021

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2020

Shine.com Customer Care's response Dear Shreya,

Many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.

This is to bring your kind notice that the details do not belong to shine learning. Like, these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. We advertise this in our own newspaper Hindustan Times.

Request you to please do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/.

Regards,
Team Shine