[Resolved]  Shine.com — job assistance

Address:

Flat no A-107, Indus crest , Osman nagar, off Tellapur, Hyderabad, Hyderabad, Telangana, 500019

I am gudimetla saritha. My contact details are [protected]

Miss priya, contact number [protected] contact me with job assistance. She represented as part of shine organisation. Then she connected me to mr vikram rathod with mobile number [protected]. He explained that shine plus is a part of shine organisation. He explained the process and the services provided by the company. As part of services the service package amount is rs5612.08. He said this is a life time services. I paid the above amount through my citi bank credit card [protected] from the link http://shineplus.org.in/Service/Resume-Zapper on 14th oct, 2019.
After completing the payment process mr vikram connected me to mr ravi shrivastava whose mobile number is [protected] for explaining the job profiles. After explaining job profiles mr ravi explained the employee verification procedure package and payment of rs 7032.80. Initially i refused to pay the amount, but ensured refund the amount once the job process is complete or at any time i want to withdraw from the services. I paid rs 7032.80. Through my icici bank account[protected], ifsc code - icic0001120.
Product payment process link is http://localhost:1388/product/response-paytm
The payment gateway used by the company is paytm.

After the payment process mr ravi connected me to tcs hr whose mail id is hr. [protected]@tcs.in on 16th october. After explaining the job profile, lining up the interview dates, he asked me to avail another service package and said all the amount is refundable. But i felt something is wrong and refused to pay.
Then mr ravi agreed to refund the total paid amount rs12645, but after lot of follow up he connected me to accounts department. For refund of amount he asked to pay 18% gst amount that's is rs 2277. I refused to pay, then he started abusing me and refused to refund the amount.

I want you to look into this issue and resolve it as soon as possible. Attaching all the related documents.
I want my amount to be refunded that is rs12645.
I have all the call recordings. The details of call are
Date[protected] miss priya, contact number [protected]
Date[protected] vikram rathore [protected]
Date[protected] mr ravi shrivastava mobile number is [protected]
Date[protected] mr ravi shrivastava mobile number is [protected]
Date[protected] mr ravi shrivastava mobile number is [protected]