[Resolved] Shine.com — refund for shine portal

poojakaushik1303

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

This is to bring you in notice, that 4 months back We purchased Shine portal by Account Manager Name : Druva Rampal .No Training provided . No Follow up from them . After requesting several times for meeting and resolving our issue with regards to searches and data there is No response from Shine . They Schedule the meeting and never turn up.
This is repeated many times . And when we complaint about this, They respond us in a very rude and unprofessional manner.We are really disappointed with their service and so requested to discontinue with the service and asked for refund .
Also shared this experience on '[protected]@shine.com', finally got reply from them, they asked for invoice and assured to revert on same within 48 hours, but now it has been more than 4 day, after 2 reminder mails still there is no response .

So would request you to look into the matter and kindly help us in getting our payment refund .

Our Company details :
Fairgrowth Management & Consultant
Director : Mr. Rajesh Mehra

Regards,
Pooja Kaushik
Fairgrowth Management Consultant

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Oct 31, 2018

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2018

Shine.com Customer Care's response Dear Sir

Greetings from shine learning

With reference to your comment, we would appreciate the opportunity to respond to your concern.Kindly share the contact details with the transaction details so that we can get in touch with you and address the concern or you can write to us on below mentioned mail id.

For further assistance please email us at [protected]@shine.com.

Regards
Shine Team

Oct 01, 2018

Updated by poojakaushik1303 Still not getting any positive response from Shine .
Please do the needful.

Oct 04, 2018

Updated by poojakaushik1303 I am constantly dropping follow up mail to Shine, But not getting reply from them .

Request you to look into the matter .

Regards,
Pooja Kaushik

Oct 08, 2018

Updated by poojakaushik1303 Reminder !

Still awaiting for solution from their end .

Oct 15, 2018

Updated by poojakaushik1303 After reminding them several times still not getting any response from shine . Please look into the matter and help me for Refund .