Shine.com — refund of service amount

justkunal

from Ernakulam, Kerala

Address:

Gurgaon, Haryana

I have received a call from mr. Mohit on 02.09.19 for availing the resume booster and application highlighter service of shine.com. He has told charges of rs. 3363 to be paid for the service and i agreed for the same and made the payment vide transaction id in [protected]_240804_161233. I received a call again after 15 mins from mr
Sunny sharma. To my dismay he asked me to pay an amount rs. 10737 in order to avail services. When i refused he told that you will lose the amount paid by you if you don't pay rs. 10737. I was never told at first instance that i have to pay any further amount.
Hence i request you to refund the amount of rs. 3363 paid by me at earliest.

Regards
Kunal

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Shine.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

Shine.com Customer Care's response Dear Sir

Greetings from shine learning

With reference to your complaint, we tried to contact you but the call was not responded. Request you to share the convenient time for discussion.

For further queries, please call us on [protected]/[protected] or email us at [protected]@shine.com

Sep 09, 2019

Updated by justkunal I have already replied through mail to process my request for refund hence there is no use of discussing the issue further. You can better clarify through your executive Mr. Sunny Sharma as he has made clear that there is no use of taking the resume booster plan without taking his plan(please check recorded conversation). Hence refund the amount and close the complain.