[Resolved] Shine.com — resume and covering letter writing service

Ramakrishna Hegde

from Kangayam, Tamil Nadu

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	shine.com

On 16/1/2018 i have purchased resume writing and cover letter service from shine.com. Order#in20180116_78895_190749. Total 4991. Rs. Immediately i have received a call from shine executive. After talking to him i have felt it is not up to the mark. Very next day there was a mail in my mail box for offering 1. Interview preparation
2. Background verification (Employment verification) service.
Total cost rs 8370/
There was a fallow up call from shine on this. Even after refusing the caller harassed me for 10 minutes with his marketing talk. I got annoyed totally and referred to my friends on this. Every feed back from them was negative and suggested me to cancel the order. I have sent the mail on 17/1/2018 for cancellation. How ever till today they are harassing me to complete the process and not in a mood to reverse the payment.

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Mar 1, 2018

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2018

Shine.com Customer Care's response Dear Sir,

Thank you for contacting us for the enclosed matter below. First, we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by our products or services and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future.

Moreover, we cannot extricate records utilizing your name.If you are a paid client of Shine.com, please share your email id or contact number with us to enable us to check your profile and address your concerns.

Regards,
Team Shine

Jan 27, 2018

Updated by Ramakrishna Hegde [protected]@yahoo.com