Shiprocket — courier not getting delivered and showing fake delivery attempt

I have given the parcel to shiprocket 2 parcels which is not getting delivered and showing fake remarks as customer rejected
And keeping the parcel with them for around 1 month and returning back to the seller and not giving proper response and this is for ekart only so please take this complaint seriously and give the solution as fast as possible.
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It's unfortunate they're asking aadhaar number for individual account also aren't aware if Virtual Aadhar can be used as mentioned on call by their representative Chakshu which is violation as per Aadhaar Ammendment Bill..Kindly look to same as Aadhaar can't compulsorily be asked as it's only voluntary

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