Shiprocket — fraud - unethical support

Address:

Chennai, Tamil Nadu, 600040

Hi all,

Writing this with dismay, after experiencing 10+ delayed shipments.
Shiprocket charges you for air & deliver the same shipment through surface or takes longer time than that.

Delay is fine however their customer service sucks, they have no idea how to deal with delay issues.
Fraud in 1st place that your shipment is blocked since we directly cannot contact courier as shipment is aggregator as client for courier/lsp

Its so disgusting that their escalation team seems built by fresher / illiterates who doesnt know how to manage.

Sample awb :[protected] sent on 28th dec 2019, they might deliver it by year 2022

Regards,
Roy