Shiprocket — new phone replace with nokia small phone via courier company

Address:	Plot No.B, Khasra - 360, Mehrauli-Gurgaon Rd, Sultanpur, New Delhi, Delhi 110030, 110030
Website:	www.shiprocket.in

Hi i have sent a courier on 26 aug 2019 from noida to sonepat (Haryana). But this parcel not be delivered in sonepat afterthat they have proecss for rto. Rto order compete on 11 sep 2019. Then i have checked my phone was replace and i have daily followup with shiprocket team and they told me u cant't take any action we will resolve internally but finally they refused me and said we can't help of you you can do anything. Whatever i want overall totally loss of mine money and time. Our product was not delivered and they initiated a return, when we got the return, the product worth rs 7000 was changed and replaced with a nokia phone and delivered. Please take legal action against this courier company
And initiate my refund amount.

Date of incident - 11 sep 2019
Client number - [protected]