Shiprocket — Regarding all time shipment weight high andcharge money extra

I have account in shiprocket 2 accounts one [protected] registered and second [protected] I use both accounts I send many shipments in shiprocket
Par shiprocket ne sari shipment par weight mera high lga kr balance mera minus kr dia 22000 rs ab mujhe roz mails krte hei ki amount clear kro nhi toh case krdege apke upar ap btaie jo courier uthane wale hei unko likhi hui shipment ka weight pta nhi lgrha kitna hei Maine 5 kg likha hei aur company jakr woh 32 kg ho jata hei fraud company hei aur agar weight jyada hei hme usi time inform krna chahie ki weight jyada hei apka sir shipment nikale ya nhi bina inform kre shipment dispatch kr rhe ho hmse puchna chahie itna kharacha lgega bheje ya nhi shipment please iska kuch krie mujhe preshan krdia shiprocket ne mails pr phone krke ab itne phone krte hei mails krte hei phle bhi toh kar skte the jab shipment weight high tha ham check Krte ya wapsi mngate parcel ko please help me