Shop CJ — handy washing machine (felix)

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I ordered a handy washing machine from shop cj, recieved the item and i found broken pieces of plastics coming out of pack when i opened, the mahine handle completely broken. I mailed a complaint to shopcj, and the reply i got was to send back the mahine by professional courier to the supplier felix, inhauus, todapur delhe. I sent on 7th may and recieved by felix on 14th may.
Inspite of severel calls and mails to shopcj and felix, i did not recieve my replacement, and the phones of felix allways unreachable or swithed off.
I made the mistake of not inspecting the package infront of courier personel, it was payment on delivery, i could have simply refused to pay..
Shop cj is like a agent, only to book orders and no other responsibility, supplier s are at free will to empty their old scrapped stocks on customers heads.
Robin