[Resolved] Shop CJ Network — About my refund not received since 1 month | |||||
I placed an order on 29th march of worth rupees 1400 on shopcj and i received faulty and wrong sized product then i returned that product on 5th april and i asked for refund they asked for my bank details and i provided then they said they will process my refund within 3 to 5 days. Since 5th april till now i did not receive my refund. I called more than 10 times but no reply. Please help in this to get my refund asap Was this information helpful? | |||||
Jun 15, 2017 Complaint marked as Resolved SHOP CJ Network customer support has been notified about the posted complaint. Verified Support May 15, 2017 SHOP CJ Network Customer Care's response Dear Sakshi, We sincerely apologize for the inconvenience caused to you. We have already processed refund against order no : [protected] on 12 May 2017 Via NEFT. Kindly check the details with your bank. If you have not received the same, request you to kindly share with us the snapshot of bank statement so that we can check and get back to you. In case you need further assistance, please do call or email us. We’ll do our best to help you. You can reach us at[protected] Warm Regards, Customer Service Officer Shop CJ Network Pvt. Ltd. May 24, 2017 Prakash Kathayat's response Dear team I have return the same productArrange the pickup from my home address mentions in invoice Immediately action Regards Prakash kathayat | |||||
 4 Comments | |||||
Comments
Order id -[protected] made order from Shopcj via mobikqwik its showing amount deducted but not able to find order in Shopcj
Kindly help on this to resolve issue
Kindly help on this to resolve issue
SHOP CJ Network Customer Care's response, May 31, 2017
Verified Support
Dear team,
Today we have received our order[protected] order if 12 pcs stainless steel set but I have received only 6 pcs
Regards
Prakash kathayat
[protected]
Today we have received our order[protected] order if 12 pcs stainless steel set but I have received only 6 pcs
Regards
Prakash kathayat
[protected]
SHOP CJ Network Customer Care's response, May 31, 2017
Verified Support
Hi Prakash,
We sincerely apologize for the inconvenience caused to you. As discussed on call, we request you to share details and product snapshot on response@shopcj.com
Thanks!
Regards,
ShopCJ India
We sincerely apologize for the inconvenience caused to you. As discussed on call, we request you to share details and product snapshot on response@shopcj.com
Thanks!
Regards,
ShopCJ India
I Ajay purchased the magic mob two years ago. It's rod is to be repaired. How can I get it repaired...my mobile no at Nagpur is [protected].
SHOP CJ Network Customer Care's response, Jun 2, 2017
Verified Support
i Ajay,
We request you to co-ordinate with brand customer care for the issue you are facing with the product.
Below mention are the required details of brand customer care :
Contact number: 022 26050861 / 022 26486531
Thanks & Regards,
ShopCJ India
We request you to co-ordinate with brand customer care for the issue you are facing with the product.
Below mention are the required details of brand customer care :
Contact number: 022 26050861 / 022 26486531
Thanks & Regards,
ShopCJ India
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6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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We apologize for the inconvenience caused. Request you to provide us the Email ID or mobile number registered with us, so that we can assist you at the earliest.
Regards,
ShopCJ India