[Resolved]  Shop CJ Network — Amount not refund after 17 days

Website:www.shopcj.com

I have ordered fibena po5 palak kurta collection (Cc) of size of xxl from [protected] with
Order no -[protected]
On tv but when i received the delivered the size is not correct. I found the size of s this is not suitable for me and the product as not per the speciation which is shown on tv ad.2 kurta are totaly change.
I requested to your consultant to return & refund firstly decline my request. Again & again i called then ask for exchange then size was not available. & started return product pick uped from me on 3 april 2017 and got massage that will receive a massage regarding payment. Still didn't receive a message. After too many calls at last they started shop cj point procedure for me on 15 april 2017. But till that date i was totally fed up with your services so ask to transfer call to a sr. Person so they transfer to call some aditya as manager. I asked to refund and i started the process of refund process and shared my account details. Today is 20 april 2017 and called to shopping consultant and again listen the words 5-7 days.

I had already make called around 10-15 time in last 20 days and still not a proper response then it is in process
Was this information helpful?
No (0)
Yes (0)
May 24, 2017
Complaint marked as Resolved 
SHOP CJ Network customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2017
SHOP CJ Network Customer Care's response
Dear Customer,

We sincerely apologize for the inconvenience caused to you. We have shared the details with payment team and within 2 working days your amount will be refund to your bank account. Please bear with us.

Regards,
ShopCJ India
Complaint comments 

Comments

I had order 17 pieces American diamond pendant sets. my order no. [protected] . but in 3-4 pieces of rings its damage. I had raise a complaint & requested for exchange.

but its being more than 1 week no one turn up. the quality of the product is not good.

kindly help

Shakeela sheikh
SHOP CJ Network Customer Care's response, May 3, 2017
Verified Support
Hi Shakeela,

As discussed over the call, you have received the exchange shipment against order no: 20170412038614. Hence the said issue has been resolved.
Thanks!

Regards,
ShopCJ India

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    SHOP CJ Network
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2029
    Pending
    347
    Resolved
    1185
    SHOP CJ Network Phone
    +91 12 4430 6000
    +91 22 4128 6000
    SHOP CJ Network Address
    6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
    View all SHOP CJ Network contact information