[Resolved] Shop CJ Network — Amount not refund after 17 days | |||
I have ordered fibena po5 palak kurta collection (Cc) of size of xxl from [protected] with Order no -[protected] On tv but when i received the delivered the size is not correct. I found the size of s this is not suitable for me and the product as not per the speciation which is shown on tv ad.2 kurta are totaly change. I requested to your consultant to return & refund firstly decline my request. Again & again i called then ask for exchange then size was not available. & started return product pick uped from me on 3 april 2017 and got massage that will receive a massage regarding payment. Still didn't receive a message. After too many calls at last they started shop cj point procedure for me on 15 april 2017. But till that date i was totally fed up with your services so ask to transfer call to a sr. Person so they transfer to call some aditya as manager. I asked to refund and i started the process of refund process and shared my account details. Today is 20 april 2017 and called to shopping consultant and again listen the words 5-7 days. I had already make called around 10-15 time in last 20 days and still not a proper response then it is in process Was this information helpful? | |||
May 24, 2017 Complaint marked as Resolved SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Apr 21, 2017 SHOP CJ Network Customer Care's response Dear Customer, We sincerely apologize for the inconvenience caused to you. We have shared the details with payment team and within 2 working days your amount will be refund to your bank account. Please bear with us. Regards, ShopCJ India | |||
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+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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but its being more than 1 week no one turn up. the quality of the product is not good.
kindly help
Shakeela sheikh
As discussed over the call, you have received the exchange shipment against order no: 20170412038614. Hence the said issue has been resolved.
Thanks!
Regards,
ShopCJ India