[Resolved]  Shop CJ Network — Cheated me online for 10% dis

Address:Gandhinagar, Gujarat, 382481

Dear sir,

I was booking hyundai mobile & i called your customer call no : [protected]
Which mentioned call to this no is free but i was charged by airtel rd. 125 for 3 call which i made
1st call was on hold i asked either the phone was volte or lte only without any reply phone was disconnected.
2nd call was disconnected without hearing
3rd call not accepting complain as the code new10 was not recs by me when i booked the phone, why i didn't recd 10% discount on booking by visa credit card the snap shot attached herewith.
I need my 10% back & reply as i have all the recording as well as snapshot of the same when i booked the order.
Secondly i got a message from your end that the compalain is solved as the person who took complain he told within 48 hours & have me complain no[protected], & told you will receive call than how come complain resolved.

Pls note if not replied i will file a case in the consumer court after 7 days i need my 10% cash back...
Awaiting your reply.
Was this information helpful?
No (0)
Yes (0)
Feb 25, 2017
Complaint marked as Resolved 
SHOP CJ Network customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2017
SHOP CJ Network Customer Care's response
Hi Sunil,

As discussed over the call, we have forwarded the details to the concerned department and soon your issue will be resolved.

Thanks!

Regards,
ShopCJ India
Jan 25, 2017
Updated by SUNIL HISSARIA
Sir I don't think your concern department wants to solve the problem.
I asked for 10% discountbwhich I didn't got & any compensation for giving wrong information...
Very bad service... neither bother to reply my mail also...
I recd the product but I have not opened it pla let me know the exact situation...
I will never suggest any body to buy from shop cj as service is very bad
sunil
[protected]
Verified Support
Jan 25, 2017
SHOP CJ Network Customer Care's response
Hi Sunil,

As discussed over the call, we’ve escalated this issue to the internet team and request you to allow us sometime.
We appreciate your patience .
Thanks!

Regards,
ShopCJ India
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    SHOP CJ Network
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2029
    Pending
    347
    Resolved
    1185
    SHOP CJ Network Phone
    +91 12 4430 6000
    +91 22 4128 6000
    SHOP CJ Network Address
    6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
    View all SHOP CJ Network contact information