Shop CJ Network — Complaint dated 27th dec'15 (Last year) towards bhalaria 91 pc stainless steel dinner set to shop cj unattended for refund/payment pending

Address:	Mumbai City, Maharashtra
Website:	www.shopcj.com & shop CJ channel

I'd to post this complaint only after continuous follow up with Shop CJ customer care on phone number[protected] for approx 2 months. I had ordered 91 Piece Bhalaria Stainless Steel Dinner Set on 20th December, 2015 which was delivered on 26th Dec’ 15. The compliant on quality standard was lodged on 27th Dec’15 and a request was placed for complete refund amount of Rs. 5, 749/- which wasn’t attended for 15 days uptill 11th Jan'16 and pickup of product happened only after continuous follow up with customer care on the above number. Pickup was finally done for the above mentioned product on 11th January, 2016 and till date I haven’t received the refund amount of Rs. 5, 749/- inspite of continuous followup with Shop CJ team. Docket number by GATI courier pickup boy was provided which is being shared with Shop CJ customer care executives multiple times which they take it as an excuse each time and attribute towards delay in processing of the complaint. Unsure, what is causing such delay or direct me to a person from whom I can get my complaint processed.

I understand, as updated by the customer service executive that this issue has been escalated to the escalation team manager and I’ ll receive a call shortly i.e within an hour, then a day then within 2 days which isn’t attended till date Feb, 18th 2016.

Kindly look into this issue at the earliest and redress the same. So far I was a regular customer and watcher of Shop CJ but today I’ m 100% dissatisfied with Shop CJ shopping channel and it’s customer services and lost all trust and hope which I’ ve shared and advised all my colleagues at office, social circle, friends & family with this bad experience which I’m going through.

Details are as under summarized;

1. Product Name – Bhalaria 91 piece stainless steel dinner set.
2. Date of order – 20th Dec, 2015 (last year)
3. Date of delivery of Product – 26th Dec, 2015
4. Date of Complaint lodged for refund – 27th Dec, 2015 (last year)
5. Product pickup date- 11th Jan, 2016.
6. Docket Number (Provided by GATI Courier Service boy) –[protected]which I only have).


Since then continuous follow up for refund as none bothered to ask for account details for refund .

Thank you.

Shilpi Sarkar Roy