[Resolved]  Shop CJ Network — lg microwave

Address:400701
Website:www.shopcj.com

Order number [protected] for lg microwave which i have given on 23 aug 2017. On call before giving order i have confirmed with customer service agent he said i can grill and bake as well in solo microwave.

Now they are refusing for the same as they have not said, i know every call is getting recorded.

Kindly help me to return my product and get my refund as soon as possible.

Simran
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Oct 21, 2017
Complaint marked as Resolved 
SHOP CJ Network customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2017
SHOP CJ Network Customer Care's response
Dear Customer,

We sincerely apologize for the inconvenience caused to you.

We have already forwarded your query and we shall update you about the status soon. Kindly allow us sometime.

In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Once again, please accept our sincerest apology for any trouble or inconvenience caused to you.
It’s our goal to retain you as a satisfied customer and hope we get to serve you again in the future.

Regards,
Customer Service
Shop CJ Network India Pvt. Ltd.
Sep 09, 2017
Updated by Simi786
Comments
Si Simi786
0 minutes ago

Today when I called again to your customer care your executive said me my previous complaint was closed due to call not found and when your backend executive called me last Saturday for resolution he said me they have heard my call and executive had informed me all information correctly.

Now you can come to know how you people are misleading your customer. I want my product to get returned by you and my refund amount within a weeks time.
Reply
Verified Support
Sep 20, 2017
SHOP CJ Network Customer Care's response
Hi Simran, We have refunded the amount. Do check and let us know if you face any issue. Thanks!
Complaint comments 

Comments

Today when I called again to your customer care your executive said me my previous complaint was closed due to call not found and when your backend executive called me last Saturday for resolution he said me they have heard my call and executive had informed me all information correctly.

Now you can come to know how you people are misleading your customer. I want my product to get returned by you and my refund amount within a weeks time.
SHOP CJ Network Customer Care's response, Sep 12, 2017
Verified Support
Dear Customer,

We sincerely apologize for the inconvenience caused to you.
You will receive a call from us soon.

Warm Regards,
Customer Service
Shop CJ Network India Pvt. Ltd.
SHOP CJ Network Customer Care's response, Sep 14, 2017
Verified Support
Hi, As discussed, we have taken the return request and soon the product will be picked up from your place.

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