Shop CJ Network — order placed but not received

Address:

110031

I had booked prestige 4 burner cooktop & chef master 8 pc cookware set combo rs. 6490 on 12.02.2018 vide order [protected] but as per my order by telephone, i am surprise to see the following status today on your site:-
Your order [protected] for product prestige 4 burner cooktop & chef master 8 pc cookware set combo is delayed. Sorry for the inconvenience. We are working on delivering it to you as early as possible.
In this regard, i had not got any response from shopcj then i had lodge the complaint by phone as number mentioned on sight and got the msg. That dear customer, shop cj has registered your complaint no. Hs[protected] on 17.02.2018 against order no. [protected] but sorry to say that i had not yet got any response against my order and complaint. Kindly sort out the matter, take necessary action in this regard and acknowledge me.