[Resolved]  Shop CJ Network — product refund issue

Address:	Bangalore, Karnataka, 560003
Website:	Www.shopcj.com

The order number is [protected] when i ordered a sun flame 4 burner gas stove and joyo 16 piece dinner set and chef master 8pcs non stick cookware.. This was ordered by my mother kanya nagaraja age 70 thinking it is good quality as shown on tv.. The total order cost is 6789/- and the quality of the product received is really bad... The cookware is so bad of a quality that it is bent during the transit. The gas stove also has low metal quality and screws are missing. When called and asked the company customer care to take back the product due to quality issues and provide the refund.. The cux executive says the product can only be exchanged and not refunded since it is the company policy.. I told them its not that the product is dameged but the quality is not good and so i am asking for a refund.. But the customer care denied the refund.. I think this retailer fools customers like house wifes and old people who watch tv and order over there phone think that they are getting a good product but ulitimatelty they are cheated.