Shop CJ Network — product returned but not refunding money

Address:Ahmedabad, Gujarat

This company is totally fraud (SHOP CJ) ... i have returned the product since 2 months but whenever i call they say that wait for 4-5 days but not refunding money since 2 months from the date of product returned ... whenever i call the ivr is played on call for more than 15-20 min but no reponse after that... they disconnect the phone if they have no answers. They have taken defective product back and not refunding money. Please help.
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We have ordered some ornaments and sarees but the products which you people delivered is totally different from the articles which you are showing and also they are pathetic in terms of colour and quality. This is ridiculous you are delivering your customers the baddest products which are not ready for sales

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    SHOP CJ Network Phone
    +91 12 4430 6000
    +91 22 4128 6000
    SHOP CJ Network Address
    6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
    View all SHOP CJ Network contact information