[Resolved] Shop CJ Network — refund for complaint no. [protected] dated 15.07.2017

Lata Juthuga

from Mumbai, Maharashtra

Address:	400065
Website:	ShopCj.com

I had placed order for Urban Style kurtas but had some issue with size and asked them for exchange in size which was not available from their end that time, then they said they would keep the shopcj points updated and in future I will be able to place order for any product. Later when I placed order for Colours of Rajasthan kurtas I wrongly placed order for wrong set of kurtas which I immediately cancelled and they again said that the points will be updated for any future shopping. After 1 month I called up to place order for some of their product, to my surprise they said that the points have not been updated yet. This happened more than 10 times that I called them and they said that order could not be placed as points have still not been updated. They wasted a lot of my money and time over phone calls hence I mailed my problem. I have asked them for refund money which they have still not processed even after providing my Bank details.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Dec 18, 2017

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Nov 14, 2017

Updated by Lata Juthuga My complaint has not been resolved, you have wrongly written that my complaint has been resolved. I have also attached image of the mail for your reference which states that they have processed my refund of Rs.1098/- (inclusive of shipping charges) but I have not received refund of Rs.1098/-, hence I have attached image of my passbook as well.

Verified Support

Nov 17, 2017

SHOP CJ Network Customer Care's response Dear Lata, we deeply regret the inconvenience caused. As checked with our finance team your refund was processed on 26th oct 2017, if incase your facing any issue, please drop a mail on [protected]@shopcj.com along with the snapshot of your October month's bank statement and clear snapshot of your passbook for further assistance on this.

Related SHOP CJ Network reviews

View all 2029 SHOP CJ Network Reviews

Comments

Lata Juthuga

from Mumbai, Maharashtra

In spite of writing several mails frequently, I am always given a misleading statements either that they have processed the refund of Rs.1098/- (as stated by shop cj in mails attached for reference) or whether they have updated points in my shop cj account. I have clearly mentioned in my mails that I am not interested in buying anything from their site, they fail to understand me. In the above reply dated. 17th Nov, 2017, they told me that they have already processed my refund and they also asked to show a snapshot of my pass book for their reference. As per their request I had updated pass book and mailed them the front page and the latest updated page for their reference they have still not refunded the amount of Rs.1098/-. They haven't paid heed to my frequent mails. My pass book clearly shows that they have not refunded the amount yet. In their mail dated 29th Nov 2017 ShopCj Customer Officer again says that she has updated shop cj points. Its been very tiresome seeing their apology mails which they really don't mean, its just a formality for them. If their conscience ### them ever they would have refunded the money in the past six months, but they seem to be very very adamant.
MY PROBLEM IS STILL NOT RESOLVED.
ORDER WAS REGISTERED WITH MY MOTHER'S NAME.
I have attached images of their mails and my updated pass book snapshot for your reference.

Lata Juthuga

from Mumbai, Maharashtra

Its been a month since Oct 27 that they have said that they have processed refund of Rs.1098/- but I have still not received credit of the amount in my account. Please do the needful.

SHOP CJ Network Customer Care's response, Nov 30, 2017

Verified Support

Hi Lata, Please share your updated bank statement on response@shopcj.com, so that we can check and assist you at earliest.