[Resolved] Shop CJ Network — refund of order ref no.5977259

kodiya.venkatesh

from Mumbai, Maharashtra

Address:

South Goa, Goa, 403722

Dear Team,

I had tried to purchase Patiala pant (set of 6) on 21.06.2017. At the time of purchase after paying money through Net banking, the order has been not placed, but my money was debited from my account.
I had contact 2 times your service co-ordinator through [protected]. But there is no response after the call.

Money debited from my account.(Rs.1148/-)
AC No.:-[protected]
Bank:- HDFC Bank
Name: Venkatesh Parameshwar Kodiya
Contact No: [protected]
Order placed through: Net banking

Please find the attached file for Debit details from my bank.
Please look into the matter & let us allow to purchase other materials.

+1 photos

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Aug 21, 2017

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

SHOP CJ Network Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused to you.
We have already auto reversed the amount to your account. Amount will reflect in your account within 5-7 Working days.

Below mention is the reference id of auto reversed amount.

Reference ID: 59719fab847ad

In case you need further assistance, please do call or email us. We’ll do our best to help you.
You can reach us at[protected]

Warm Regards,
Shop CJ Network India Pvt. Ltd.

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Comments

[email protected]

from Mumbai, Maharashtra

I order on shopcj ethinic sea green and Red velvet order number are [protected] and [protected] i did not receive bottom in both of the order and the design is also different which I order seeing the TV add is totally different.I want my money back or exchange my product .
Please reply me as soon as possible.

SHOP CJ Network Customer Care's response, Jul 27, 2017

Verified Support

Dear Customer,

As discussed on call, we have taken your return request against order no: 20170720050098 and soon the product will be picked up. Do get back to us once the product gets picked along with the return receipt so that we can process for refund.

In case you need further assistance, please do call or email us. We’ll do our best to help you.
You can reach us at 1860-500-7008

Warm Regards,
Shop CJ Network Pvt. Ltd.