[Resolved] Shop CJ Network — Return policy | |||||
Products & Services Shop CJ Network — Unsatisfied of product service I hereby bring it to your notice that, we have unsatisfied about quality of the product CoutureCat PO6 Bottoms Combo when i called to the customer car([protected]) one lady attended..and she was deffending...she was not allowing me to speak...immediately i asked her to connect me to the manager...then she so arrogantly responded that "no one is available to attend your call" and disconnected the call in nasty manner.after many calls they given me complaint number and send me the msg . Dear Customer, Thank you for calling SHOP CJ, we have made a note of your concern regarding return against order number [protected]. Our customer service team will attend to it shortly. Request your patience and co-operation in the interim.Today I received the call from your resolution team but they have nothing new to say they said we can't return we can exchange only.and send me msg. Dear Customer, your concerns pertaining to return against order number [protected]. has been resolved. Incase you need further assistance please call us back on our Toll Free Nos and we will be glad to assist you further. After that I again call on customer care the lady rukmani said that ur complaint resolved now we can't do anything for u. I don't want this product you belive mouth advocacy is very powerful to affect your business. awaiting for the reply Simran Was this information helpful? | |||||
May 4, 2017 Complaint marked as Resolved SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Mar 28, 2017 SHOP CJ Network Customer Care's response Hi Simran, As discussed over the call, we have taken return request and shared the details with concerned department, requesting you to get back to us after the product is picked and also, do share the snapshot of the reverse pick up receipt. Thanks! Regards, ShopCJ India | |||||
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6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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