[Resolved] Shop CJ — Return refund | |||||
I had ordered parkour sport shoes (Poid [protected]) from shop cj in april 2017 and wrong size was delivered. Shoes were returned and picked up by their person on around 10 may, but the refund is not yet credited to my bank account. I had called around 10-15 times to their customer care executives and also gave my bank details to their managers 3 times. They register the complaint everytime but there is no revert. Its so embarrassing and a great waste of time dealing with shop cj. One is so busy in his personal and professional lives that can't get time to deal with such issues everyday. I don't think this is such a cumbersome process that it is taking this much of time to refund the amount. I am indulging in all this from last 2 months and really fed up. Was this information helpful? | |||||
Jul 25, 2017 Complaint marked as Resolved SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Jun 08, 2017 SHOP CJ Network Customer Care's response Hi Jasmeet, We sincerely apologies for the delay. As discussed on call, we request you to share your bank details on [protected]@shopcj.com so that we can process your refund. Thanks! Regards, ShopCJ India Verified Support Jun 15, 2017 SHOP CJ Network Customer Care's response Hi Jasmeet, As discussed, we have processed refund against order no : [protected] on 12-June-17 Via NEFT. Kindly check the details with your bank. If you face any issue share with us your updated bank statement. Regards, ShopCJ India Verified Support Jun 21, 2017 SHOP CJ Network Customer Care's response Hi Anurag, We apologies for the inconvenience caused to you, as informed on call exchange is already in process. You will receive the exchange product soon. Regards, ShopCJ India | |||||
 2 Comments | |||||
Comments
Dear Team,
It is very worst response, I have experienced with ShopCJ as I had placed an order (Id-[protected]) and when opened it, found some defect in product and I want to refund my money but shopCJ executive deny for refund.
Customer satisfaction is very important in business. If customer satisfy then he admire and suggest to 4-5 persons further but if customer does not satisfy then he spread negative response to 16-20 persons.
Rgds,
Anurag Verma
It is very worst response, I have experienced with ShopCJ as I had placed an order (Id-[protected]) and when opened it, found some defect in product and I want to refund my money but shopCJ executive deny for refund.
Customer satisfaction is very important in business. If customer satisfy then he admire and suggest to 4-5 persons further but if customer does not satisfy then he spread negative response to 16-20 persons.
Rgds,
Anurag Verma
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+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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We apologize for the inconvenience caused. Request you to provide us the Order ID or mobile number registered with us, so that we can assist you at the earliest.
Thanks,
Regards,
ShopCJ India